Terms and Conditions

1. Validity

The conditions apply to all contracts, all the supplies and products of “Annachi.fr” Online Supermarché.

2. Contract

When customer places an order to purchase a product/products from annachi.fr, the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorised by the payment gateway and the goods are dispatched from our warehouse. Any order will be dispatched only after a successful authorisation of the billed amount in full.

a) Come off the contract
the contract comes off once the refusal of the customer to the entrance of a notification of acceptance in accordance with “Annachi.fr” terms and by acceptance of the order by “Annachi.fr”.

b) Confirmation of Order
Once an order is placed by customer, he/she gets confirmation via electronic mail about the order.

3. Refusal of orders

a) “Annachi.fr” may reject the acceptance of orders, if

– The customer is not reachable via telephone/text/ email in case of confirmation of order at “annachi.fr “.

– Outstanding accounts of previous orders still exist,

– necessary data (payment means, address, etc..) is missing.

(Customer is solely responsible for providing the correct billing and delivery addresses.)

– abused payment or blocked accounts

(Order with incomplete payment or non-payment shall be on hold until a complete payment is made. In case such orders are not paid within seven days, they shall be automatically cancelled and the cancellation charges shall apply.)

4. Area of delivery

– We supply within the France and most preferably Ile the France.

5. Prices/price increases

a) The prices tags as displayed includes the legal value and added tax.

b) Price increase is only possible with time to time. The legal price may varies in case of any modifications in the contract changes between the order payment and order fulfillment.

c) We reserve the right to adjust prices, goods and special offers at our discretion.

Deals, gift coupons and vouchers are exclusive and cannot be combined and may not be exchanged against cash. Seller reserves the right to discontinue offers and deals at any time without any prior notice. Discounts cannot be combined and discounted products may not be eligible for free shipping.

6. Scope of Supply

All goods, items or offers shown on our catalogue are subjected to availability at any given time and may not be ready in our stock at all the time. If the article ordered is unavailable in appropriate quantity or not available at all, we reserve right to cancel the order and return back the customer’s money if any had that transacted before. In such cases the customer will be informed immediately about the delay or cancellation.

We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply.

If the ordered product is not in stock or low on stock, we will process the order with available quantity and the amount paid for unavailable goods will be credited to your annachi.fr account wallet. You will be notified once the amount is refunded to your wallet.

7. Shipping

We use our annachi express for delivery in certain zones (the places are mentioned in the shipping cost link below) for other parts of France we use PACKLINK –  UPS Shipping Service for delivering the goods.

As soon as your parcels are ready for dispatch, you are sent track and trace code with tracking link for each box in your email, separately. Please check the junk folder, track and trace code emails may be delivered to your junk folder, and add our email address to your safe list

Fresh Indian vegetables and herbs are available on annachi.fr. Shipment through UPS is recommended for these products as it ensures faster delivery to retain freshness. The products are hand sorted for quality and we always give you a little more than the quantity you have ordered (in terms of weight). Vegetables cannot be returned. If the products are unavailable (for any reason) at the time of shipment of the package, the refund process will be initiated.

annachi.fr takes no responsibility for vegetables and fruits ordered from countries outside France. Due to long delivery time to other countries, the chances of the vegetables spoiling are high.

Customer opting out for UPS Pickup Point delivery system should collect the package within 7 days. For customers ordering perishables by Pickup point delivery system should collect their packages within 24hrs. if they failed to collect the parcel within 24h after delivery at pickup point, we can’t refund for spoiled perishable items.

8. Shipment costs

a) There is some standard charges on delivery accordingly and it will be furnished prior in the website “annachi.fr” and also at the time of order.

– The general delivery is made within 48/72 hrs of order confirmation.

– The delivery will be made at the door steps of all type of houses and at RDC in case of multistory residence.

– Thereby, “annachi.fr” will charge you for delivery in some conditions

Our annachi express delivery option available for customers all over zone 1 and zone 2 is direct home delivery.

1. For the orders total above 55€, we deliver at free of cost at zone 1 and 2.
2. For the orders total below 55€, we will charge 6.95€ for zone 1 and 9.95€ for zone 2.

  • We deliver only twice per week (Wednesday & Sunday) for zone 1.
  • We deliver only once per week (Sunday) for zone 2.

Click here for more details.

b) In case a parcel is returned undelivered or refused at the time of delivery, we reserve the right to charge the full shipping charges for both back and forth sending of parcels and any other applicable fee and transaction charges. In such cases, perishable items are excluded from any claims for refund.

9. Form of Order

Currently Orders can be placed via internet and through telephone.

10. Delivery time

If the article is available in stock, the fulfillment of order takes place within 2 to 3 working days. We put our utmost efforts to have your order delivered on the delivery date provided in your dispatch confirmation email. However, please note the delivery dates provided by us are only our best estimates and the actual delivery of your order may be later than this date. Any delays made by the delivery service is beyond our control and our liability.

For annachi express delivery system client doesn’t have flexibility to choose delivery time as per their convenience, as we have a few restriction to follow the delivery route planned for the day. If the client refuse the estimation delivery time, we will postpone it to next delivery day

11. Cancellation of Order

Orders can only be cancelled before the goods are dispatched, by notifying the seller in writing. After dispatch, Food product/products can be returned within 7 days of purchase and 14 days in case of non-food products from the day of delivery (excluding the day of delivery). Perishable items are excluded from return.

Only the written conversation will be considered for any change or cancellation of order before or after dispatch of goods. Cash refund fee on order cancellation may apply.

Perishable products are refunded if it has been spoiled during the time of delivery. To clime refund on perishable products, client should send picture as proof to show that product has been spoiled within 24h of delivery. Based on the spoiled rate we will provide a 50% or 100% refund.

12. Right of revocation / return

a) The customer has right to return the ordered items if he or she does not like it, or if the article delivered is defective or broken or damaged when before reaching to their hand (normally we deliver with our own delivery vehicle, therefore annachi.fr can assure 0% defective) or any other valid reason.

“annachi.fr” will return the cost of returned articles back to the customer after receiving the articles. In case of damaged or broken or any other reason customer wants to exchange the product, the customer has to inform “annachi.fr” within 6 days of receiving delivery and then return the articles within next 1 week.

Customer has to bear cost of shipment in case of returned articles. In case of exchange, customer gets new replaced articles without any additional shipment charges.

13.Return Procedure

In case, you are not happy with any products, we’ll be happy to take them back and provide you refund in your annachi.fr account wallet. Please follow the following steps to effectively process your return.

  • Please notify us by sending an e-mail with the photo of the damaged product attached and mention the order number within seven days of delivery.
  • Properly pack the return items in a box to prevent damage during return transport and apply the required postage at your nearby Post office. We will not accept returns of items, if insufficient postage stamp is applied.
  • We expect our customers to send us carefully packed return items.
  • After receiving the goods in the original condition, unopened, we shall return the cost of the goods in 5 working days in to your annachi.fr account wallet. We don’t bear the shipping of the return items.
  • Please keep the postage receipt with you until you receive your refund, for your reference.

14. Address for return


2 rue honoré de Balzac,

93120 la courneuve.

15. Refund

The refund process will be initiated under one of these conditions (cancelation of order, damaged goods or return of the goods)

After processing your request for refund and if the request is acceptable, we will initiate the refund process. For the perishables based on the spoiled rate of goods we will provide a 50% or 100% refund. For damaged and returned product, we will initiate the refund after we receive the product back at our warehouse.

Mostly of the refund amount will be credited to your annachi.fr account wallet. This amount will be deducted from the bill amount when you place an order with us next time.  On certain requests from the customers the refund amount can be processed based on the mode of payment used by the customer while placing the order.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account.

16. Product

We cannot be held responsible for the product quality such as, but not limited to, taste, texture, colour etc. of any product we sell. While we are willing to escalate any product related complaint to the manufacturer, we are not responsible for the resolution of such complaints. We can only offer a product return according to condition above.

Please note that pictures and images on annachi.fr are only for illustration purpose. Actual product may look different than that is shown in the image.

Order and the goods become customer’s responsibility and ownership after customer receives them.

17. Methods of payment

a) Payments are possible using direct debit and credit card
Shipment will be dispatch your order as soon as the amount our account is credited.

  1. We use world’s best security to ensure safety of your credit card.
  2. SSL (Secure Socket Layer) protocol is used. All your credit card data is transferred using the strongest encryption possible.
  3. We use one of the world’s most secure card payment integrator (Powered by Stripe).
  4. There is no storage of your credit card data anywhere in our database.

In addition to this you need to follow a series of guidelines-

  1. Ensure that no one else but you have physical access to your card.
  2. Federal government mandates using credit cards with Chips that can not be cloned (copied) easily.

b) We also encourage on-time payment against delivery (Cash On Delivery)
Shipment will be dispatched when your account has been registered in our website.

18. Data security

a) The data necessary for the completion (personal information) of an order is stored electronically. It is secured with our embedded systems.

19. Others

Our entire liability to you does not exceed the order cost you have paid.

The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial or non-commercial purpose without our written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of annachi.fr and its affiliates without a written consent from the seller.

All the brand images and trademarks are proprietary of the respective owner company.

You may not use any meta tags or any other “hidden text” utilizing annachi.fr or its affiliates’ names or trademarks without the written consent of annachi.fr.

We reserve the right to change the sale terms and the Return Policy at any time without notifying the customer.

Your Annachi Online Grocery Shop in France